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Run

00 Support

We've gotyour back.

Stuck mid-plan or mid-sync? Most questions are answered below — for everything else, a human reads every message.

Training plans

Plan not adapting as expected, changing goal race, pausing for injury.

Plan FAQs

Devices & sync

Garmin, Apple Watch, Wear OS or Strava connections and missing runs.

Supported devices

Account & billing

Trials, subscriptions, cancellations and restoring purchases.

Billing FAQs

01 / Contact

Talk to a person

Fill in the form and a member of the team — not a bot — will reply, usually within one working day. Add your device and watch model for sync issues; it saves a round trip.

Prefer email?

service@runv.app

Response time

≤ 1 working day · Mon–Fri

Send us a message

We only use your details to reply to this enquiry.

Final split / Start now

Your first week is on us.

Download RunV, answer a few questions about your goal, and your adaptive plan is ready before your shoes are laced. Premium coaching free for your first week. Free to download, cancel anytime.

7-day free trial · Monthly / Quarterly / Annual · cancel anytime